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| - I walked out on Valentines Day with my wife. This was a Horrible experience in all aspects, with nothing redeeming on any level.
Be advised! Do not go to this restaurant! Get a frozen dinner and you'll be more satisfied.
I guess I will start at the beginning. I made reservations over a month ago. I was expecting something more... way more than what I experienced tonight. We were treated with less customer service than a fast food restaurant. We walked in at our reservation time. The hostess seemed very confused. They were young but without any customer service training. We would have been better trying to seat ourselves. They did not know if our table was ready. Then they tried to seat us in the two worst tables in the house. We were forced to not sit in the dinning room, but in the packed bar. Soon after were served water and bread.
Our waitress seemed attentive (later to find out she also was awful). We tried to order drinks but or waitress came back 3 times to tell us they were out of the selections we desired. The waitress used some weak excuse that they did not receive their shipments or someone decided to not order it. At this point we should have gotten up and left. However, we decide against our better judgment to stay. My wife ordered a Cabernet and she was then served a glass of white wine. I then ordered a Martini, which had so much vermouth that it was undrinkable. Still, for some reason we ordered appetizers.
We had the Tuna and the famous Cuttlefish Calamari. The Tuna was bland and had no seasoning. The Cuttlefish was also bland (big surprise) and the provided dipping sauce was not to my liking. I ask the waitress for a cocktail sauce which never came. After our first bite of this less than mediocre cuisine she was pushing the main course. It was clear that this was not a dinning experience. I never received the accouterments I requested. I was now livid. Nothing we ordered was available. Service was terrible. Food was awful. Nothing about this restaurant was even decent. I requested the check, which found its way to our table scary fast. Our waitress made no attempt to try to rectify this situation.
Now, one would think this would have been enough. However I must be a glutton for punishment. I decided to talk to management. Wrong choice! I spoke to the "manager" and was insulted again. The manager informed me that it was a new restaurant and that it was obvious that someone decided to "pick on us". The manager gave us a half-ass apology, and then again emphasized that it was a "new restaurant and that someone picked on us". WTF! Picked on us?!? We were out of there with $60 down the sewer (I use that verbiage purposely)! The food was swill and overpriced swill. Cuttlefish is an embarrassment to even subpar restaurants.
I have never been more insulted. I have never had a worse experience. I will never go back. They almost ruined our Valentines Day. However, we made the right choice and went to a Sam Fox restaurant where we were taken care of. So, thank you to Sam Fox!
Cuttlefish belongs on Restaurant Nightmares Hall of Fame with Amy's Baking Company!
Terrible, awful, crap in all respects!
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