I was here with a friend for Big Taste lunch and was sorely disappointed in the service received. We've both been here before so we're familiar with the type of service at this establishment but it did not met expectations that day. Our reservation was past peak lunch time however the restaurant was still very busy and people were still coming and going. We waited a very long time inbetween our appetizer and main course. When our steak frites arrived my friend asked for ketchup when the server asked if he could bring us anything else. Well, no one returned with ketchup. Clearly we were forgotten. The creme brûlée for dessert was strangely buttery which is odd for creme brûlée since it's not made with butter. The service that day was definitely off. The server was not friendly and didn't offer anything to make the experience memorable. The appetizer and main course were good but dessert was a miss.