| rev:text
| - Hey! Great location and I appreciate the outdoor misters for sure! A plus for AZ's heat and it's only spring people! The ambience is costal and casual and I love the ceiling decor.
I am a fist timer not just at your restaurant but pretty new to Scottsdale area as a joint venture has me doing quite well. I am staying at the Marriott across the way this trip and decided to venture out for some lunch. Spotted your eye-catching restaurant and decided Crabs & Mermaids sounds like an awesome place to grab some lunch. I came in with a smile was greeted with one and was offered to sit wherever I liked ... That was nice! Here's were things went south:
Server walks up, " What can I get you to drink?"
Me: Hi, I'll have a water and an Alaskan Red Ale please.
Server turns and walks away to the bar.
Ok.
Server returns with drinks fast and asks, " Do you know what you want to order?"
Me: I'll have the lobster roll..
Server: hot or cold? Regular or spicy?
Me: hot and spicy please
Server picks up menu and walks away.
No smile, no greeting, no thank you, nothing.
Such a shame because I was imagining how cool of a place to come back to and be able to get fresh seafood in a place so far from an ocean!
Vicki, you are so beautiful! smile more, be a little more friendly trust me it would help! People go out to spend money to eat because they enjoy service. That's what a restaurant provides not just food. With much respect this is just some constructive criticism, that's all.
As for the food: The lobster roll is one of the best I've ever had! So meaty and delicious! Perfect portion for the price. I also loved the kettle chips and coleslaw. Because my bread was a quitter bread ( sogged-out halfway through because there was so much juicy lobster it just quit ) I mixed my remaining lobster with the coleslaw and it was like an entirely different meal/salad. LOVED it!
I noticed there was a dessert section on the menu and saw a banana foster's something or other I totally would have tried because again, I was there to enjoy some lunch but instead my check was delivered without even asking if I wanted or needed anything else also my plate was removed. I was enjoying my chips with the half of beer I still had left! Bummer.
My water glass remained empty too but that's ok we are in a drought so whatever.
So, all in all l would say the food was better than most a 5 star for that amazing lobster roll but the experience with the service left me feeling like I've had better so a 3 star
"A-Ok! I would give it another try"
review for now.
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