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  • Extremely disappointed. This was not the first time that I have had a bad experience with grooming at this location. The groomer is unprofessional and the customer service is very poor. We had made an appointment two weeks in advance for 10:00am on a Saturday. I arrived about 5 minutes early to learn that the groomer hadn't arrived. The cashier had called the groomer numerous times and no answer. She also mentioned that the groomer can be unreliable. She told me to wait just in case the groomer was running late. We waited in the store until 10:25am and she still had not shown up. Frustrated and angry, we left and went home. No one from the store including the groomer called to apologize or offer to reschedule our appointment. I strongly do not recommend the grooming services at this Pet Valu location. They are unprofessional and have no respect for their clients.
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