Dr Fong is very friendly and prompt. I stopped going to flawless because she would always run late at least 20 mins past my appointment time.Thats s pet peeve of mine. I'm paying $500 for 5 minutes of your time the least you can do is be on time. I'm always early for appointments because I respect other people's time. Dr Fong is so professional and made me look great! I get Botox in my forehead, brow and crows feet. She is always on time and even schedules a follow up to make sure everything looks perfect. Worth every penny! Thanks so much!