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  • Its a shame I'm giving them one star. I sent a larger and high valued package and no I did not insure it. Well UPS which they use for shipping lost my package. Me and the manager of the store both filled claims about the lost package. The manager advised me to send screenshots and receipts of the package proving the value of the package, because she told me UPS is fully aware that they lost the package and that they are going to refund me the amount of the package. She then said the check will be arriving around a week and she'd give me a call when the check arrives. A week and a half go by, and I finally call & she tells me they no longer are sending the check, I then escalate the issue to the owner and he advises me that the manager of his store is just an employee, and they're not sure who said from UPS that they were going to refund me that. The owner said he'd get in contact with his UPS rep and get back to me, I was calling the owner for almost 2 months and he kept saying he couldn't get a hold of his UPS rep, but then offered me $190.00 to refund me of shipping costs. I would never want to deal with mailing and shipping with a company who can't even get in touch with his 3rd party representative. Also check out the other reviews the employees there are just rude and it has BAD BUSINESS PRACTICE ALL OVER IT!!!
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