I've had good experiences here and terrible ones.
Today my co-worker went to pick up my order. I'd ordered a tall Pike's Pace with a shot of espresso, but they made me a Grande Chestnut Praline Latte....which I don't like.
No one that I'd ordered with had chosen a drink even remotely similar, so we have no idea how this drink came to be my order.
The week of Christmas 2016, Starbucks was running a special of 1/2 off a holiday drink with the purchase of a holiday sandwich. However, the person I was ordering from didn't know what my sandwich was that I was ordering, so I had to choose a different one, and then I did not get the 50% off my drink.