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  • I would never do business with this location nor any BM ever again. In November of 2014 I went to the BM on Carefree and had my oil changed, brake pads replaced and my brake line flushed. Upon inspection the front desk guy said that my rotors had been worn down and I needed new ones, that they couldn't machine them. My truck had roughly 85k miles on it and I figured "sure" it was about time that i had them replaced if the "expert" is telling me to replace them. Fast forward to now I took my truck in for new pads at the Scottsdale/Shea location. The pads were worn and I could hear metal against metal (My fault for putting it off). Took it in and asked for my oil to be changed (which BM has done every 3-5k miles on my truck since my original service with them). I get a call from the Store manager stating that my Rotors were worn down so much that they couldn't machine them and I needed new ones. I obviously was put off by this and stated "I just got new rotors last year on there, how are they already worn that much?". His response was "well I can't tell you if you did or didn't but they are worn and you need new ones". I then told him that BM was the one who replaced them so it would be surprising that I would need them so soon at 113k miles (28k after them being replaced). I told him to call the other store and find out if they did replace them as they said. He did and returned my call and told me that They had done the work but "You're obviously abusive to your brakes and car and that's why you need new ones". I this point (very irritated) told him to not replace the rotors and just do the brakes and the oil change. I received my vehicle back and immediately inspected the rotors...There was NO issue at all with them and plenty of "meat" left on them. I then took it to a local mechanic and had him do a visual inspection on them. I explained that I just got them replaced 28k miles ago do they look as though they need to be replaced...I wasn't experiencing any vibrations or shaking. His response "If they look like that after 28k miles, then you'd probably be good another 75k". I then went to my facebook where I know a few Mechanics posted a picture of my rotors and asked their opinion...ALL of them stated "if they aren't warped then they look absolutely fine and almost brand new". This is absolutely absurd that they would suggest repairs that aren't needed. If the company is losing business that's not the consumers fault, maybe get better PR. Don't try and "pull one over" on the consumer. There was absolutely no reason for me to have paid almost 250$ for a new set of rotors. I took this to their Corporate Facebook page and posted this almost identically. Their page requires the owner to review before allowing posts to be viewed as public. So I then posted this on one of their public posting...I went back to their page and now I'm blocked from their Facebook. This is not professional and completely uncalled for. I will be taking all my business somewhere else...mostly likely a small business rather than a corporate ran business.
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