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  • I bought my Hyundai from this dealership along with the " platinum package " which is just an additional cost for services. My car is under full warranty and at 20,000 miles my AC went out. In LAS VEGAS! Basically I took my car in and told the service guy please call me if you're going to charge me.. as I should be covered up to 100,000 miles plus my extra platinum package.. I do not and was told I would not have to pay for engine/service ( basically anything INSIDE my vehicle ) sure enough I go to pick up my car and the service tech wrote a fraudulent report saying I agreed to pay 250 dollars. As my signature was no where to be found and they even had the wrong # for me on file ( my fault ) there's just no way I'm responsible for this fee. The night manager, Parker, looked over my paperwork and really advocated for me and heard me out. I am a woman and the stereotypes are true.. mechanics will try to " get over " on us every chance they get. Even the receptionist was unkind and shut me down when I tried explaining to her my situation.. she told me " my manager is just going to tell you the same thing " no your manager went ABOVE AND BEYOND to make sure everything was fair and right.. I would recommend sending anyone to Parker at Planet Hyundai and when I upgrade my vehicle I'll be going back to work with Parker. His customer service was top tier. Thank you Parker @ Planet Hyundai ( on Sahara )
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