Im reading the previous posts here and scratching my head as to what happened to them. I had an amazing experience. Moved here from Las Vegas and had my first service done on my Countryman. Derrick met me outside, took my car around to get serviced, showed me where to wait and gave me updates as my car was being worked on. At the end he stated what I would need next and when the suggested time frame should be. Great Service, Great People, Clean Facility and Quick