Not sure why this place has horrible reviews. It can get crowded and noisy at times but it's a big restaurant and it's downtown. What do you expect? I think the food is pretty dang tasty and they have a decent beer selection. The service I've had here as always been very good and attentive and I've never had to wait long for my meal. They do try to do the whole upscale pub type of food and I think they do a pretty good job for a chain restaurant. The waitresses are gorgeous too.