Average wait time is around 10 mins on a busy day. I understand that the staff are very tired but whenever I get severed at Timmys, they always tend to give me pretty good customer service. Either your new to canada, or you have never tried Tim Hortons... Ever, than you should hop right on into one of these chain stores. It's AMAZING. *peace* true Canadian.
My favourites...
1. Ice Capp
2. Tomato soup
3. Fruit explosion muffin
4. Raisin tea biscuit