| rev:text
| - I would have given a zero but my car did come out clean, so I guess they can have a one star!
However, the rude employees at check in are so overly concerned with upselling that they provide a TERRIBLE first impression of this business.
When I pulled up, there was only one other car getting vacuumed and the employees were talking which took about 5 minutes for them to even acknowledge me. When they did, I asked for just the basic wash as I was in a hurry. The employee writing the ticket tried to upsell FOUR times, not paying attention to me that I only wanted the BASIC before I finally had to say, "Look, I just want the basic wash and that's it, so please write up my ticket".
He seemed annoyed and was rude to me, and practically threw the ticket at me when he was done writing up.
I had just picked up a pizza from a local restaurant and said to him,
"All of the magazines and stuff on the floor is trash that you can throw away. Do NOT throw away the pizza, that's my dinner!"
Ok, so I guess it is my bad for not taking the pizza box with me and carrying it through the building, but I didn't think anything of it. Simple request right?
When I went in to the cashier to pay, they charged me an extra fee for an "SUV" charge. Ok....but I drive a compact car. I drive a Mazda no bigger than a Prius! When I argued it with the cashier and she called the guy at check in & the stupid employee argued that because it had a hatchback, it was an SUV. The cashier and I both rolled our eyes and she dismissed the charge. (The cashier was very nice and professional!)
SO, I head out to the waiting area, where they dry your car off. When they flag me that my car was done, I walk over and what do I see?? They left the magazines that I asked him to throw away and TOSSED MY PIZZA OUT that I had bought for my dinner!!!!!!!!!
By this time, I was pretty mad, so I asked to speak to a manager. The manager came over and after I explain to him what happened, he asked me, "Well, how much did the pizza cost?"
Then says, "I will talk to the guy, sorry about that" and walks away. No compensation, nothing!
I don't usually expect free stuff for nothing, and I'm not one to pitch a bitch, but because I was hungry and they threw away my dinner, I was really ticked off! The rudeness of the first employee was not what Jacksons should have as the face of their company!
I will never go back!
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