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  • I have been frequenting this branch ever since it opened. Food is great especially when your craving for Jollibee. Location is great since there are not too much Filipino food options around the area. Service was great, and I am sure it will still be but this was not the case this morning. We came in as they opened at 7am before heading to work. My son wanted their chicken but they told us chicken isn't ready for another 25 minutes, I am assuming they still need to fry a batch since they just opened. My son went for a little alternative and just wanted to eat rice and gravy. Well supposedly they do not sell gravy and you aren't able to get a side of gravy without ordering the chicken. So we asked for the manager and she said the exact same thing. I told her well we do not have time to wait for the chicken and it's not really my fault that their chicken wasn't available in the first place and that we have ordered a side of gravy before. Her response was "Well not under my management." So we just brushed what happened off and just carried on and waited for our order. Well it didn't stop there. As many know, Jollibee isn't that big of a place. So if somebody is talking crap in their kitchen, you can hear it out front. And that's what happened. The manager started talking crap about us. I couldn't hear the entire conversation but a couple things popped out. It was in tagalog but she said customers think we owe them something and why would they say its not their fault that the chicken is not done, is it my fault they didn't order chicken? I called her back out and told her that its not right to be talking about customers like that, and if she does choose to do so, do it in the office and not where everybody can hear her. Her response... "Thank you for your feedback." I apologize Jollibee for the bad rating, you are a great place and I am sure I will come back later on but one bad apple can affect the rest of the bunch.
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