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| - We came here for our friend's birthday. It was her first birthday after spending the last year in the hospital and rehab. We were looking forward to celebrating.
My husband and I arrived a few minutes after the rest of the party. I should have known there were going to be problems as we never received menus. We borrowed them from others at the table. I ordered our drinks. They brought my husband Root beer instead of Coke.
The biggest issue for me was once our orders started to arrive. There were 9 in our party. We received 4 dinners, then about 15 mins later, 2 more, and then about 10 minutes later the remaining 3. The last 3 that were served were our birthday guest, her husband, and the 4 year old at the table. The birthday girl was still waiting on her meatballs, but we couldn't flag down our server. One of the dinners was served cold. The 4 year old's pizza was all bread, very little cheese, and like many 4 year old kids, she was really only interested in eating the cheese off the top.
The manager came over to ask how everything was, and we let him know that we were still missing the meatballs, and one of the meals was cold. My friend didn't want the meal remade because of the time it had already taken to get the first one! I explained to the manager that it was my friends birthday and I asked him if he could "make it special" for her. He said he would make it special.
Make it special apparently meant comping the birthday dessert, which from what I can tell is a service they already provide. However, the waitress initially came over and said the manager had offered dessert due to the poor service. The birthday girl and cold dinner girl ordered dessert, no other desserts were ordered. The waitress came back again and informed us only the birthday dessert was on the house. (Really?! The $5 mini cannoli was going to break the bank?!)
My food was good, I really have no complaints but the service was just horrible. We started dinner at 5pm and didn't leave until after 7:30. My water was never refilled, actually I don't think anyone at the table had their water refilled. The table set up was difficult to deal with as well, and when we needed to leave the table, we had to walk around the table behind us to get out. It was very tightly cramped with tables, chairs, waitresses and patrons.
As we were leaving, I noticed there were about 20 people waiting to be seated. Had the service been more efficient, those folks wouldn't have had to wait so long to get a table. Carrabba's recently updated it's menu, but that won't help unless they look at their process flow, serve time and space needs to improve the efficiency of service.
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