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| - Here's a list of my grievances:
1) Waited over an hour to get a car. There is no reason for this. None. Hire some extra service reps, you're a big corporation, you can handle it.
(They tried to mollify me with an "upgraded car" but my time is worth more than that seeing as I was 2 hours late to work between their delay, and the traffic that I then hit, which I normally avoid... So I still lost money in the end).
2) Somewhere in small talk, I mentioned I was shopping for a new car. I got SIX phone calls in 4 days. I don't answer unknown numbers, so I finally told the guy he had the wrong #, and 5 minutes later my boyfriend's phone rings. He left a voicemail, and it turns out, that number that called me 6 times was their car sales division, who thought it was appropriate to call my emergency contact to try to sell me a car.
3) I returned the car this afternoon and was hit with a $400 bill for 5 days. I checked it out, and the damage waiver I agreed to was on there... for 5 days. An extra $100. This was not explained to me. I was told it was "an extra $18.99". The salesman did not once say that it was per day, or I would NEVER have gotten it. Nobody in their right mind would pay an extra $20 a day for that.
I will be calling corporate and making a complaint, because this is just ridiculous. I will never be renting from Enterprise ever again.
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