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  • I would only give Serranos one star but since they have won me over from their other location I'm obligated to be generous. They closed one of our favorite locations on Val Vista so we decided to drive further to another Serranos, big mistake. It was a Monday night, quiet, not a lot going on just a simple weekday night. Upon arriving we were seated and immediately placed our drink order(tea, water, soda). We were happy and excited and anxiously awaiting our chips and beans. It's took about 10 minutes and our chips came and we placed our order. (2 kids meals and 2 adult plates) Then we waited and waited and waited and waited we were told twice our food is almost ready. Finally after 45 minutes after ordering, over an hour of being seated we requested our food be boxed to go. And then received an apology that an order in front of us had to be remade and would we like to talk to manager. We smiled, said no, gave our 15%tip and then got in our car and decided we are no longer going back. Serranos it seems our relationship has drifted apart and we no longer have the love we once had, best of wishes! -goodbye
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