If I could give a zero I would. Have had COX in San Diego for many years with minor issues, now in Henderson and got tired of the high bill. Called in Oct after bill went up (basic HD cable and internet) and guy agreed to lower it a little, so kept it. Here it is about 6 months later and bill went up over 10 percent, WTF? Called and they would not get it down. So, CANX COX!! Have to keep internet, but come on $86 before taxes for tv? HuluPlus acct for $8 bucks and an HD antenna (less than one month cost of tv only) later and I am better off!! Customer retention is the pits since loyalty doesn't matter.
Once I find internet somewhere else that is getting cancelled too!!