I agree with the other yelpers regarding how horrible this rental company is.
I was returning my rental vehicle of another car rental company and accidently went into the return section of the Avis/Budget lot inside Pearson Airport, and I was yelled at by the attendant lecturing me "Did you not see the sign?" "Why did you drive into here?" "There's a sign outside, can you not see?"
I made a mistake of driving into the wrong ramp into the wrong rental company (Avis/Budget shared the same ramp) which I apologized for the mistake. Honestly, I was going to airport to catch my flight and I wouldn't be purposely waste my time to drive to the wrong spot if I knew it was the wrong spot in the first place (clearly I wasn't clear as to where to go but doesn't mean I did that on purpose to inconvenience this male attendant).
I was driving a rental car of another rental company which makes me a potential customer in the future. All existing customers start from "potential" customer. Given this experience, Avis/Budget will NOT be the first rental company I choose, there are other car rental companies in Pearson that can deliver better customer service with competitive pricing. I had a great experience with National and Enterprise. Avis/Budget is in my "do not go there" bucket!
I'm sorry I lumped Avis and Budget together in this review, the return ramp is shared by both companies, I don't know which company (Avis or Budget) hired this rude male attendant, definitely need some customer service training!