My experience was great. The place moved to its own unit a few stores passed the Boss Salon, it's actually really nice on its own. Theyre very flexible with appointments and did their best to keep me comfortable. I do have to say that if you're expecting the dramatic lashes you see online, you gotta splurge on the 320 lashes (80$+tax). The longer it is the curlier it gets as well, even though its just a c curl. So i suggest a good 14 mm. My lashes are pretty straight normally too, so im extra happy that it curled. So I stuck with the 14 mm and 320 lashes. And i am honestly so happy with them! Will be coming back for refills and the nice ladies that helped me out!