Customer service is horrific .... Bought new glasses in November 2012, didn't wear them until Jan 2013. Frames (Kate Spade, not cheapos) fell apart in March. We had moved so I requested them to email me my prescription so that I could purchase a cheap pair elsewhere and then send them the broken ones so that they could be fixed. They would NOT send me the prescription, So much for supporting the local small companies. Next time I will go to a LensCrafters that I can have fixed anywhere.