| rev:text
| - I have used this place three times in the past two years. The first two times were to get new liners put in shoes that I had bought from China. The first time I went in I showed them that the sole liners had begin to slip and without warning the guy at the counter ripped the liner out and I was told I needed new ones.. if I didn't before I certainly did now. It was brash and abrupt and could have been done with more tact. But the shoes came back with new liners for $20 and the work lasted the life of the shoes both times.
This third time was different, the same guy wasn't as harsh with me but he did push me to get an estimate for work I did not ask for. I bought a pair of shoes that did not have the holes punched all the way through for the laces because they were slip ons. I was told I should also get metal eyelets but I would be called with an estimate for that. I was called and the gentleman left me a voicemail to call him back. When I called back I was asked to wait while he assisted other customers. There is no "hold" on their phone, he just placed the phone down on the counter and I could hear him assisting the other customer. When that customer left he did NOT pick the phone back up to help me. I finally gave up and hung up, I called back an hour later and the phone was still off the hook. I called back an hour after that and got the estimate for the eyelets which I declined. When I picked up my shoes today I was horrified to find that the holes they punched for laces are crooked and not evenly spaced! Why? How do you mess it up so bad when the shoes had a guide for where to punch the holes? Did they not have the correct size hole punch and did not center it at the bottom?? I really hoped that when I put laces in these shoes that they cover up the mistake but they didn't and they look dumb.
What is even more infuriating is that I can clearly see the guide cut outs where it was SUPPOSED to be punched. I cannot believe I paid for this. I changed my review from two stars to one because on closer inspection this work is out right careless and I will be taking the shoes back in.
Update 2/12/18: I went back in today for the third time, they have had my shoes for a week since I complained about the work and they have done nothing to fix it. I explained to them on the phone last week that I would like them to fix the bad work they did or I would be requesting a refund. My shoes have not been fixed. I spent 20 minuets in the shop with the black gentleman as he talked down to me and insisted that them punching the hole crooked was a mistake made by the manufacturer - impossible, I have photos to prove it. The black gentleman told me he did not "have the power" to give me a refund and if the Hispanic guy had not fixed it already that he was not going to fix it because "that's his nature". WHAT?! Is this real life? How is this business model working for them? Denying that their work is bad, talking down to clients, insisting that it's my fault these NEW, never worn, shoes look like this. I tried to be reasonable with these people and I even gave them a chance to make it right and they won't, and now they won't give me a refund either. Please go elsewhere, please.
Update 2/26/18: They have misplaced my shoes and cannot find them.
Update 3/5/18: They have had a chance to make this right and fix their mistakes for almost a month and they have done nothing. I have taken the shoes they messed up and was not given a refund. I was however given a FAKE receipt when I asked for one, it says that I paid zero dollars when, in reality, I PREPAID $20 in cash to this place. So shady!
I tried this place despite the bad reviews because I wanted to give them the benefit of the doubt, I can deal with three star customer service but one star work will not be tolerated.
P.S. Measure twice, cut (punch) once.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)