I've been here numerous times and have had completely different experiences each time. I usually ask for the "new talent" and I have found them to be good. Two weeks ago, I called at the last minute and was assigned to one of the "professionals" (or whatever they call them. I have to say that the "professional" was nice but he didn't cut my hair short enough and the color was blotchy. He was a little more "show" than "performance." I had to go back two weeks later and one of the "new talent" stylists gave me a better cut. I paid $360+ for the "professional" cut and color and $45 for the "new talent" cut. I will wait until I get home to have the color repaired.
I do think it's a bit "stuffy" but most salons are.