Tonight we paid $50 for pizza... Here's how:
We wanted to buy dinner for my Father and he is a fan of the bake-at-home style that we have tried from other places in the past. We are huge fans of the sauce here and were excited to try their version of the bake-at-home. We dropped off a 3/4 cooked pizza at the house for pops to start and ran to go get drinks while it cooked... We came back to a kitchen full of smoke and my Father panicking :( We thought that the inner liner under the pizza was the provided cooking sheet.. This was not the case. My Father couldn't get is out on his own and was afraid of it catching everything on fire. We help him get it out and it was completely inedible, cardboard lining scorched with ash and pieces throughout the pie, and our oven destroyed.
I called and told them what happened and said I needed another one and they placed a second order. We get to the place and are charged for a second pie.
Don't get me wrong the oven incident was our fault (minus the lack of proper cook-at-home product), but we had another small incident from this location the last time we ordered from here that was quite revealing of their business practices. I ordered two sides of their sauce and was only given one. When I told them about the last incident today, they ignored my concern, charged me for two again and assured me that they would make sure I received all sauces THIS time.
The second pizza was as good as usual, but they were not concerned about my experience in either situation. I wonder if their business objective is customer centric or more about maximizing working capital. They have lost both in us.