We went here because my college-age kids said it was one of the best coffee shops in Phoenix. Key word: WAS. As we started to order, the order-taker must have been new because she had to consult the barista on every item she entered/ordered. The shop was missing items from cups to syrups (no white chocolate mocha) and hardly had any assortments of food. To top it off, the bathrooms were completely disgusting--not clean and no hot water for hand washing--ewww. This shop has the potential for being outstanding because the decor is nice & customers like to support small business coffee shops instead of major chains. This shop needs to hire the right people and pay them to make a difference. Being located right next to a Starbucks, this shop should not give customers a reason not to come back. Remember, for every 1 person who complains, statistically there are 26 who go away and never come back.