The 2 times I was able to get in to have my son's haircut, it was done well. However, I have called the shop repeatedly to make appointments and there is never any answer and no return phone call after i've left multiple messages. I decided to just stop by one day (during regular business hours, which are clearly posted on the door of the shop) and it was NOT open. I drove a fairly far distance to get my son's haircut for nothing. I called the shop immediately to leave a message and even THAT message was never returned. This is horrible business and the shop owners should be ashamed that they run their business in this manner. If something crazy is happening in the owner's life, where she was literally unable to be at the store that day or any other day, she should make return phone calls to explain. Things happen and I get that, absolutely - however, that did not happen. Very disappointed.