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  • You know those satisfaction surveys usually attached to receipts that enter you in various contests, give you a coupon or just allow you to rant? Well I do those as well lol :-). Following my previous Jack Astor's visit I completed the survey on the receipt; it was in-line with the review I wrote for Jack Astor's here down to mentioning the small seating issue we encountered. (Please see previous review below for a review of our last visit) What really caught me off guard is that the Manager CJ actually took the time to send me a reply! Given the situation was minor and didn't escalate, I wasn't expecting any sort of response and was just happy to enter a contest. But he thanked me for my survey and went as far as to invite for Game 4 of the Flames/Ducks series with some special arrangements / compliments, WOW! Pretty huge since it's undoubtedly going to be a full restaurant, it was last time! I was trying to think back to a time a manager went above and beyond to take the time and write me like this and I couldn't. I think this is the first time anyone has! Jack Astor's and CJ have definitely earned an ongoing customer in me, this is exceptional service! I had to decline his offer for the game invitation due to prior commitments, but I will be back for a visit (hopefully soon)! Cheers!
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