Been coming here for almost 10 years (I have three cats on the insurance plan). Tried to get an appointment for my cat who is limping badly and was told no one could see him. Even when scheduling a regular check-up now, we have to schedule for over two weeks out. Highly disappointed with the customer service I have been receiving. Not only do I have a problem with the customer service, but I also have an issue with the doctors here improperly diagnosing illnesses and/or not diagnosing illnesses altogether.
My other cat has a blood disorder that went undiagnosed for nearly 5 months and he almost died from it not being diagonsed soon enough. Thankfully, a specialist was able to diagnose the issue but unfortuately my cat has suffered permanent blindness because of the disorder not being diagnoised sooner. I should have been done with Banfield after this situation. This is absolutely the last straw for us though. The insensitivity I experinced today was horrible. I will be canceling Banfield pet insurance and seeking a private Vet. Completely disgusted and appallled by Chandler Banfield, do not take your animals here they cannot help you beyond a normal routine visit scheudled two weeks out.