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| - I frequent this location because of its central and because I work pretty much on top of it. I also don't like the service I get across the way at Future Shop, so its a matter of picking the lesser of two evils.
Someone before me noted that the staff was hit or miss - well considering that I shop at this location frequently and in all different departments, I can confidently say that the staff is just about ALL miss. When I say that I shop a lot, I mean that I shop for low-dollar and high-dollar items at least biweekly. My last few purchases included a laptop, multiple xboxes, dvds, headsets, hard drives... you name it, I buy it. I always have to go searching for a staff member to assist with opening locked cases, and when you find one, you're almost guaranteed that they don't work in the section your item is in and they're too busy to help you. To the management at this store: get a hint, you're an AA (at least) level store - hire more staff to serve your customers.
I've rarely had issues with finding products at this location and when we're on short notice, its super easy to pop in, find what you're looking for and get out in 10 minutes. This happened recently and I know if I'd been to Future Shop, it would have taken me 20 minutes to find the part I needed.
I think this goes without saying: if you can stand to wait for your products to arrive via mail, you're usually better off staying away from the big box stores like Best Buy and Future Shop and doing your research online, finding a reputable seller and buying that way. But if you're technologically inept and don't know your way around buying high ticket items on the net or aren't comfortable doing so, this location will probably work well for you if you're in the downtown core. Just don't expect superior customer service, even if you're buying something big ticket.
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