Late post -
I was referred to Vegas Vacuum and Sewing by a friend and took my carpet cleaner in 12/11/15 because the sprayer was no longer working. Scott assisted me and said it should take less than a week as they send out for repairs and it probably just needed a cleaning which was $29.99. I asked him if they would let me know if there were additional charges before proceeding with the work. He stated that they will.
12/19/15 I called and was told that it was not back from repair yet. I asked if any additional charges and they said no and it would be ready in a couple of days. I completely understand that it was holiday season and they may have been backed up - no problem. However, when I picked up the carpet cleaner I was told that I had balance of $40! Scott failed to originally inform me that the total cleaning cost was $69.99! When I told him that he said he always tells people. Well, not this time as I would not have gone through with the cleaning. Even the receipt for the $29.99 states "Diagnostic 29.99 - Not Spraying".
Not sure if this is a shady business practice or a legitimate error but it was not cool. In addition, my carpet cleaner was still dirty in multiple places. On the bright side the sprayer now works. Needless to say I was extremely disappointed, will not go back and will not refer them to anyone.