After hearing numerous people rave about this place, I was excited to try this place. So I met my best friend for breakfast on a Friday morning. It wasn't busy, but I waited in the lobby for a hostess (or even some sort of acknowledgment) by was ignored for quite a while. From what I witnessed, they tend to cater to the regulars there as people just walked past me and sat down while waving hi to the waitress.
I finally got seated while waiting for my friend and was served coffee right away...and that's pretty much the only cup I got after several requests for refills and even the waitress saying she was coming back with refills (which she didn't until we were finished with our meal). There was a manager serving coffee left and right, but only to the table of regulars.
The food was okay at best, more like an over-priced Denny's and it was lukewarm and bland. I'm really disappointed after hearing such good things about this place. I think I'll stick with my other breakfast places and won't be back.