I have been a member for over 6 years, paid my dues and dealt with the frustration of dealing with the TREB website. The help desk is only open from 8:30 am until 4:30 pm Monday to Friday despite the fact that many real estate transactions occur outside these hours.
Today I had a message that no valid authenticator is assigned to me despite the fact that I've had this authenticator for at least 6 weeks. As it's 6:35 am on Saturday I cannot get anyone to remedy the situation.
What a mess. TREB needs to improve it's website and services to its members.