Tierra needs to learn a thing or two about people skills. She is SO rude and unfriendly. If you're taking care of peoples' assets - landlords and their tenants - who pay your salary, you shouldn't be so downright ice cold to them. I just moved in to my unit last week and I DREAD having to call them for anything because everyone is so nasty over the phone and in person. I've never gone directly through a realtor for a rental property before but I will avoid any property in the future that is managed by Triumph. They need people who actually have humility and compassion for taking care of others. After signing all of my paperwork and getting a copy for my records, Tierra walked straight out of the room and turned the lights off before I even got up out of my seat and didn't even escort me to the door or make sure I found my way out. She rushed through all of the paperwork and wanted me out of there ASAP. If that is not a blatant sign of disregard for people, I don't know what is.