I don't know about these bad reviews but I have been going here since July of this year when I moved to the area and they have Acana which is the dog food I have to get for my allergic pups and it's the best! They always have someone to give me advice if I ever have a question and their staff is always so helpful and the groomers are fantastic. The two negative complaints I've seen are about silly little things that could happen anywhere and are outliers in situations that would never happen on a day to day basis. I love this store and wouldnt go anywhere else.