The assistant manager 'Chanel P' at the Fashion show mall has the WORST customer service I have ever experienced at BEBE. I bought a dress at the Town Square location but the tag to the dress size was incorrect. Since I was on my way to fashion show I thought to refund it there. After explaining this to the so called "assistant manager" - she told me I had to take it back to the original store of purchase!!! which was a huge inconvenience. After expressing how STUPiD that idea was she called over to the town square location to get a manager. I myself work in managemnt and its ALL about the guest which CHANEL apparently did NOT know. She proceeds to tell me that I should be understanding if in management & to say the tag does not match the dress as if I was to blame. I've never been so embarrassed for a MANAGER to blame a guest for something the store did not catch. I left the store very unhappy.
An hour later I get a call from Chanel, only to tell me I would have to go the town square location (huge inconvenience) to get a refund. I ended up going and the Manager Maria was able to turn around the whole experience. A huge Thank you to her - someone Chanel can learn from.
I just do not undertsand why CHANEL is in management - She is very unprofessional not to mention her work attire was "Leggings & a T-Shirt with a knot on the bottom" - I would never take someone like her serious. What a big JOKE!!!