When I think of Steak 'n Shake I think of what should be a pleasant experience.
For starters the person that took the order was not very friendly. She seemed more preoccupied with texting on her cell phone than serving customers. I ordered a burger combo.
The burger had good flavor and was loaded. However the fries were very cold and skimpy. The drink machine was not working properly because the choices were either out or not serviceable. Overall the place could have been a bit more clean. The tables were dirty and not wiped down in some time.
Other customers next to us expressed they were not happy with the quality of food received. It seemed to set the tone overall of this particular place.
The prices seem reasonable but should be reflective of the product. On this occasion it was not. This is not what I would expect from Steak 'n Shake. Perhaps another location may be suggested.