Mike was great. Garage door was sporadically malfunctioning and Genie tech support said my door was unbalanced and I needed a tech to come out and balance the door. I really didn't feel like my door was unbalanced enough to be causing this but I thought I'd give it a shot. Mike responded immediately to my quote request and was here in a half hour on a Saturday. He confirmed my suspicion and said the door balance wasn't bad and it was likely an issue with the sunlight hitting my sensor(this problem only occurs in the mornings) and I could try moving the sensors further into the garage, where the sun isn't directly hitting it(couldn't be performed due to a stack of plywood being stored there at the time). He was very honest and could have easily charged me to balance the door but fortunately there are still people out there with some integrity. Action Door will definitely be my go-to for anything garage door related. Thanks Mike.