This place has MAJOR communication breakdown issues! I came here to relax. I have not had an opportunity to relax. Here is how the trip went:
1. Booked room directly with SLS. Not an outside vendor or third party in an effort to avoid confusion with reservation!
2. Get to hotel and am told hotel is overbooked and our room is not available!
3. Lack of empathy! RUDE! RUDE! RUDE! Not a care for our time or money for that matter!
4. After the reservation gal "double checks" our room is magically available.
5. The room is made for tall people! I can only see my eyes I. The bathroom! (Which I thought was hilarious) LOL!
6. I asked for a mirror to be delivered to the room so that I may see myself. I had to place the order 4 times before I was told that my request could not be accommodated!
7. Was moved another tower.
8. Was told that we would receive $200 food and beverage credit for the inconvenience.
9. Had to fight for the credit I was told I would receive! Literally...
10. Was told we would be given an extended checkout by one manager (the same manager who gave us the $200 food and beverage credit) and told by another manager that it was not authorized.
BEWARE!!! RUN! This was my 2nd stay at SLS and I will not go back!