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| - The moral of the story here is understand where you're going and anticipate what they do well...
My wife and I have been here three times and all three have been very consistent... really good service (three different servers), HUGE portions, great prices, good place for family, quality food.
I'll say that each time we've ordered pretty basic stuff: the pot pie, a couple wraps, some chicken tenders, etc. All very good and mostly better than I expected. The pot pie was a bit bland, but quality stuff inside so it doesn't taste like a frozen box top, like many other restaurant pot pies.
An example of some awesomeness: for $8.95 you can get a "three course" lunch with soup, salad and entree-type item. My wife took at least 1/2 of it home and it was great later.
From what I can tell, though, they only have a couple tables to seat 8+ people... so you're going to wait if you bring a party.
I'll continue to go here (when the line isn't out the door) and bring even my pickiest friends because the menu is so varied and the quality is high.
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