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  • I'm giving a below average rating due to the service level and being out of a condiment on more than one occasion - NOT for the quality of the food. I have been to this new Five Guys 5 times in the past 6 weeks. Twice (last night and again about 2 weeks ago) - they were out of pickles. How is a hamburger place out of pickles? Go to the grocery store and grab a few jars so that you at least have some...who cares if they aren't your typical brand you use. You should not run out of basic condiments and think it's okay. Additionally, I've placed two orders for carry out - BOTH times, they have messed up my order. I got home and all burgers were missing tomatoes (which on the receipt did say to add tomatoes). The time before that, my to-go order was missing tomatoes and onions...They have a TON of people working there - surely someone can pay attention to what the orders ask for. I spend $30+ and I expect to get what I ordered. I should not have to double-check to ensure the toppings are on the burgers. This is not rocket science. And one time would be forgivable, but again, it's happened twice in about 3 weeks - so I'm sure it's not just my order. They need to get it together at this new location. In the meantime, double-check your orders if you get a carry out. Otherwise, SO much better than IN N OUT burgers -- which have the smallest patty of meat that you will ever see. It's a joke. I do wish Five Guys would offer a turkey burger!
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