I can't even begin to tell you how many pieces of Tumi luggage I've bought. As far as I'm concern Tumi makes the worst possible luggage you can buy. It doesn't hold up. If you send it in for repairs it takes months to get it back, so then you're forced to buy another piece of luggage. I've had Briggs that's never taken this long, I've owned Briggs and Riley and its held up unbelievably. Then I decided to try Tumi. The most expense of piece of luggage ends up being the cheapest luggage you can buy. Never again will I invest the amount of money I've invested in Tumi luggage. There repairs shouldn't take up to 2 1/2 months (oh and by the way that was an estimated time of repair). I still haven't gotten the luggage back and the only thing broken is a telescopic handle. Now you'd think they'd have this on hand, Or is this showing you, they get so many returned bags for repairs, you're just another name in a long line of customers ahead of you awaiting for your repairs!
This Is utter bs! No one that spends this kind of money, should have to wait this long to get their luggage back.
Done with Tumi, expense luggage, but really cheaply made!