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  • Alright, I'll start off with saying I have had really good service except for tonight, however we were treated with excellent customer service by Art, one of the managers. We have always had amazing service (ask for Emily if you get a chance she is one of the best servers I have had by far!!... I'm also a server so I definitely appreciate excellent service) and food. My boyfriend and I have had nothing shy of excellent service from the bartenders as well. The food has always been excellent. Tonight are only problem was server error. We were ignored by our waitress (another kind waitress helped us more than she did). Our food was cold because she left it in the window too long, so finally another waitress brought the food to us. My boyfriend had asked for a beer and she took 20 minutes to tell us they were out (this happened twice). He eventually went to the bartender and got a beer and had closed out with her way before the waitress had even stopped by again.. she also messed up his order and forgot my chili. I didn't eat because my nachos because they were cold so she told me she got the manager to take them off and told my bf she was taking 50 cents off his bill for messing up his side item. When we received our checks she had handwritten the 50 cents off his check which we found fairly weird. We also found it strange the manager had not stopped by the table to make sure their customers were happy after that mess. We ended up asking the nice server (again who was not our server) to see if she could grab them...It turns out she didn't even tell the manager she was trying to hide her terrible service (hence why my boyfriends check was half handwritten) . I have honestly never had such terrible service in my life... which stinks since TacoMac is such a great place. I wish I could remember her name so I could save everyone else the trouble of going through that mess. I just cant believe It took 2 hours for 2 beers, nachos, chili and wings. HOWEVER LIKE I SAID TACO MAC IS AMAZING, the only fault is that waitress. We will definitely be back and would recommend this restaurant to anyone!!
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