I had heard good things about Serendipity...especially all the stuff about celebs hanging out in their New York location and it was The Place for ice cream in NY, yada, yada, yada...
Their location in Las Vegas was a turn off from the moment I approached the hostess to get a table. I was given what I now know to be their stock answer..."about 45 minutes".
We decided to order some ice cream at the to-go window and sit outside. The woman at the counter was snippy and rude. When my friend asked if she could get whipped cream on top of her waffle-coned scoop of ice cream, the woman snapped back in a rude way, "no". How about just putting some whipped cream on top and charging us an extra buck and a half and call it a day instead of being rude about it.
After ordering I went to the pick-up window to get our stuff. The simple order for four people was screwed up and I had to wait more than ten minutes to get my scoop of ice cream in a cup. Of course my friends were pretty much done with theirs, so I was even more annoyed.
Honestly I think this place is highly overrated and the staff were rude. The ice cream was good, but not great. I won't be going back.