It's quite unfortunate, but this place has slipped far from a five-star shop to 2-3 stars maybe. I'm going with 3 because at least the people are super-friendly, even if they don't necessarily know where stuff is or what they have in stock.
The stock...has gone from mega-store to maga-low... Used to be THE place to find almost anything in stock, and I'd say at least half the stuff is out of stock now, possibly worse. I was unable to get the most basic parts for some current E-flite models.
I'm not sure if the place can be turned around, or what will happen to it. Sad.