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| - My sister and I ate here during happy hour today (9/22/2014). Kona Grill has always looked busy whenever we went to Chandler Fashion - it was always packed inside and out (in the patio area). They have a huge aquarium near the hostess station and a small boothed seating area while you wait to be seated.
So, after wandering in for happy hour, we looked around for a host/hostess. None were to be found! We looked over at the sushi bar where there were a couple of sushi chef's there prepping or something, but I'm sure they saw us two waiting by the station to be seated. A waitress soon came by and asked if we were going to be seated inside for happy hour, or wanted to be outside in the patio area. We said inside and she promptly sat us at a booth. A few seconds later a waiter came by and asked us if we were there for happy hour, in which we replied with yes. He then stated that happy hour was only in the patio and that we had to move tables. Confused, my sister told him what the waitress had said, and he said that she was in the wrong and they don't seat happy hour customers inside.
So off to the patio we went, we were told that we would be brought menus again, we picked a random table and thought the waiter was following us with menus, but when we sat down, menus, and waiter/waitress, were nowhere to be found. As we sat awkwardly for about five minutes outside, our original waitress appeared! Handed us menu's and asked us what we would like to drink (water and a sprite). After she had left, my sister leaned over and said, "They forgot about us. The bartender saw and told someone inside that there was a table not being waited on." Thank you Mr. Bartender for dragging our waitress back to doing her job!
We ordered the BBQ Flatbread, Chicken and Shrimp Lettuce Wraps, and my sister got the Crunch Roll Sushi. The BBQ Flatbread is spicy, so watch out! The Lettuce Wraps were very good, they use butter lettuce for the leaves, and the peanut sauce that comes with it is also spicy and has a kick which leaves you craving for more. My sister was not impressed with the sushi, it was good, but nothing to really rave about. The food did take a while to get out, we only ordered three simple dishes, and they brought my sister tap water... so yeah, there's that to think about the next time you order water on a weekday.
By then more people had arrived to eat, and it started to pick up. We saw others seated around us, and other waters and waitresses bustling around us. Our waitress refilled our drinks and then disappeared! I saw her maybe one more time waiting on another table that was not far from us, they too were waiting for what seemed like a while like we did for service after they were seated.
And, well, it was time to pack up, pay the bill, and finish our shopping! But... our waitress was nowhere to be found, again! We managed to get a small to-go box from her before she mysteriously vanished within the semi-empty restaurant. And we waited. And waited. And waited. Ten minutes later my sister and I looked at each other and said, "Let's just go. We can't even pay for our food, so let's go." but my sister managed to flag down another waiter and asked him politely, "Excuse me, I'm sorry, I know you're not our waiter, but we've been waiting for our bill for the last ten minutes." (it was pretty obvious we were ready to leave, we even stacked the dishes out of boredom) and after asking us who our waitress was, that's when we then realized she never gave us her name (go figure). We had to say she was one of the brunettes - and there was another brunette waitress also working there. But it looked like the guy knew who we were talking about (our waitress had permanent b**** face on, so). He apologized, brought us our bill, and when we stuck the CC in it, our waitress appeared! Whisked the pay away, came back, mumbled, "Thank you for eating here, have a good day." and walked off. My sis and I shook our heads in laughing disbelief, we've never had such a bad wait times on such a slow day!
So the next time we're at Chandler Fashion, we're going to be avoiding this place, and not be recommending it to anyone we know. I think we were better off getting something in the food court.
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