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| - I hate to write a bad review (and this is officially my second), but feel the need to share. A group of us met up last night for dinner at Luma in Aspinwall. One friend had a $60 coupon that had expired in June. He called earlier in the day and spoke to a waitress named Irene who had checked with the manager and told him that they would still honor the certificate. He happily told our table that he would be able to save us $60 off our bill. The food was good. However, when we received our bill the friend was told that even though someone at their establishment had agreed we could use the coupon, they wouldn't be honoring it. It was an uncomfortable situation, even more so for our friend who thought he was doing something nice and offering up his coupon (and who had been diligent enough to make sure it would be accepted). We ended up splitting the bill 3 ways, two paying with cards, the last with cash - the waiter neglected to ask if the person paying cash wanted change and kept all the money - a 29% tip (to which we kindly ask for the change back). We all ended up leaving a 20% tip - but I was very disappointed with the service. After sleeping on it overnight and prior to posting a review - I called Luma to politely explain why I felt they had fallen short. After 2 phone calls and several requests to speak with a manager I was told that they didn't have a manager - and the person I ended up explaining the situation to turned out to be the same waiter who had given us the bad service. He said simply that he was sorry and that the owners would be furious if they had accepted our friend's coupon. He went onto say that he had asked Irene that morning if she had a conversation the day before and given anyone permission to do so - to which he said she denied it. I refrained from pointing out that it must have just been a wild coincidence that my friend had made up talking to someone named Irene... who, also coincidentally, was working the day before. I suggested that if they weren't willing to accept the coupon, he could have at least tried to offer up something (i.e. a glass of wine, perhaps a free dessert) to let us know that they appreciated our business and were sorry for the mix-up. Unfortunately the bad service continued with only meek apologies being served up through the phone. Luma did nothing to change my mind and entice me to return. By saving $60 they lost the future business from our table. Not, apparently, that they seem to care.
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