This is my first time setting up internet without a technician and it went way more smoothly than expected! The store was very busy but everything seemed to be moving along efficiently and the staff was very friendly. As I was people watching waiting for my name to be called I saw one associate helping a crazy lady demanding to talk to a manager and another associate talking to an extremely elderly man who probably couldn't tell you what he had for breakfast however both employees were kind and professional as was the female associate helping me!