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  • We have been going here for years and each time we get the car back there is something wrong. The first time we got all four tires replaced, and they put them on backwards. Yup, backwards! We brought the car back and then they asked us who put the tires on backwards. They should have known they were the ones that did it just by looking it up in their computer system. Anyways, we brought in another car to get all the tires replaced as well. We figured we would be nice and give them another chance because accidents happen. The tires were put on correctly this time, thankfully! But when we got home, the PSI on the tires were supposed to be at 34 and they were all in the high 40's or 50's. This is unacceptable. I understand if the PSI is +/- 5, but +/-10-20 is ridiculous. Alright, so let's flash-forward 6 months after I have put 5,000 more miles on the car/tires. Since this place has been so incompetent, we decided to rotate the tires ourselves. Well, we would have loved to but the lug nuts were put on so tightly by Fletcher's that we could not get them off with 300+ pound/feet torque. The lug nuts should not be put on more than 80-100 pound/feet torque. If I had gotten a flat on the side of the road, I would have been unable to replace my tire and I would have been stranded. So I brought the car in and told them about the situation. I nicely asked them if they could loosen the lug nuts, which would have taken 5 minutes. Instead I was dismissed and told that I would have to make an appointment or wait till they could get to it. I decided to leave it there because I didn't want to wait another day. I dropped it off at 10:30am and it was not ready till 5:00pm. Good thing I didn't need my car that day. They ended up rotating the tires for free, which I appreciate. Hence, the one star. Otherwise I would give them zero stars if I could. I made sure that the lug nuts were not as tight as before. They were still difficult to get off, but at least it was possible this time. I am not one to give bad reviews, but since we have had multiple bad experiences I think it was important that I write one. Please find yourself another shop. Fletcher's may be convenient and cheap, but paying up or driving further for a better shop it certainly worth it.
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