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  • I went in for an oil change thinking this would be quick and easy. Uhm... not so much. It took her a much longer to check me in than I expected ~ 5-10 minutes ~ and then my van sat there for more than 20 minutes with what seemed to be a small team of technicians floating around. Worst of all, I wandered away for a few minutes (ya, easy access to the evil store within) and when I come back I see the van pulling away. HUH!?!?!?!!!! I asked where the van was going and she said "not far". Um... I DON'T THINK SO! I went out side to see where it went and it was parked outside. WTF? I go back in, she hollers at tech person sitting in the office and he comes out and says "we had to decline it". He said there's a dent in the oil pan and its right by the plug. They cannot service it. Well OK. I cannot give you guys a good review. You WASTED 45 minutes that I didn't have. The oil pan is not their fault, just the lame, lazy attitude and overall waste of time is. First and last time I go here. Note that their basic oil change is $30. I the same service plus a carwash AT THE DEALERSHIP for less than $30. It's not as convenient, but its where I'm going from now on.
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