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| - It's really more of a 3.5 star rating but given the overall experience, based on visiting other local spas such as the Willow Stream at the Princess and Joya at Montelucia, I settled on 3.
My fiance and I came here on Monday with the TravelZoo deal that included a 50 minute massage of our choice, an additional foot add-on that included a foot scrub and lotion, and a glass of mimosa. I called the day before to ensure they had an opening for a TravelZoo voucher since others on that website noted they had limited availability. I spoke to Hannah, she was really friendly and didn't seem put off that I would be using the voucher. The whole day was pretty wide open so we booked our treatments for 10am. I opted for the Agave Master massage and he booked a deep tissue.
Ever since moving to the area, I've driven by the Westin Keirland and imagined the hotel would be really nice and grand. Walking up to the area there were some really pretty flowers but the overall resort feel felt more like a 3-4 star when you compare it to some of the other amazing resorts in Phoenix. We were pleasantly greeted by someone at the front desk and were given two red tickets that could be used for our mimosa's later. She gave me a tour of the facility and based off the other reviews, it was exactly what I expected. Nice but not a 5 star spa. Everything was clean and nicely presented as there were fresh bunches of flowers with towels nicely rolled everywhere you looked. It wasn't busy, which was nice, and they have the standard spa lockers where you pick your own four digit code. I relaxed in the Jacuzzi for a bit and hit the dry and steam saunas. Both were empty and clean. I took a shower before my treatment and the white tea products were nice and the double showerhead was nice. I also had some of the limeade drink they offered and it was a nice twist on the usual spa water but didn't feel the need to drink more than half a glass.
My massage therapist was Natsha. She led me back and was friendly. The room was a standard room, nothing special with the usually spa music in the background. I explained to her that I had a lot of tension in between my shoulder blades and would prefer 80% of the time to be spent on my back and the remaining time just skimming over the rest of my body. When she came back in the room she began with the foot scrub for about 2 minutes and then left my feet in hot towels while she started on my back. This was a first for me but she immediately started in with her forearms and elbows. I had stated medium pressure would be good since I was so tense but I hadn't expected that meant forearms. Literally, I think I felt her fingers for maybe all of 60 seconds during my whole massage. It did feel okay but I would have appreciated more of a mixture of techniques, obviously personal preference. After spending time on my back, she went back to my feet and proceeded to rub them with her knuckles which I also found odd. I probably would have preferred her just skipping the whole foot rub and spent more time on my back since she never really applied any pressure to my feet. The rest of my limbs went by really fast and she never went to back to rub my back more and my neck never got touched once. There were also several times where I had no idea what she was doing because she wasn't massaging or getting more oil, there was no noise. It was long enough several times that I almost lifted my head to see what was going on but then she started getting more oil so I never looked up. I probably lost a solid 3-4 min just from that. In addition, after each side of my back was massaged, she left my arms dangle on each side of the bed for the remainder of the massage. I thought maybe this was to stretch them out so I left them but I sort of think it wasn't since she ran into them as she went around the table. The massage oil did feel really good on my skin and was probably the highlight of the massage.
After my massage I met up with my fiance and he didn't say too much about his massage and said it was pretty average and glad we hadn't paid full price. We turned in our tickets for the mimosa and headed over to the adult pool just beyond the front doors of the spa. We grabbed a couple of chairs on the West side of the pool and had good service when we ordered drinks and food. I got their chopped salad and he got the chicken wrap. Both were good but the salad was pretty small for $12. The pool didn't have a whole lot of character....a big rectangle with two swim laps. The music next door at the main pool seemed much more lively than the adult area so maybe it was intentional. We stayed for about an hour and half and decided that we had enough and checked out.
Check out went fine, they added on the standard 20% tip which almost all spa's do these days. I don't necessarily agree with that practice considering a tip is for measuring service quality and shouldn't be autom
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